💡 Field Scripts: Say the Right Thing Without Sounding Scripted
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Event Details
Just like in the movies, the best performances are rehearsed but feel completely natural.
- Use scripts as a training tool to boost confidence and consistency in the field.
- Help techs sound natural and trustworthy — not robotic or pushy.
- Drive more upsells and better service outcomes with words that feel authentic and practiced.
Scripts don’t have to sound robotic. In fact, when used well, they help your techs and plumbers speak with more confidence, clarity, and professionalism.
This session will show you how to create and train on simple scripts that guide conversations, improve upsells, and build trust with homeowners all without sounding like a sales pitch. Learn how the right words at the right time can elevate service and increase revenue.
Thank You to Our December Lunch and Learn Sponsor, Gold Partner PureDry Restoration
PureDry Restoration provides fast, professional cleanup and repair after water, fire, mold, sewage, or storm damage. They’re a licensed and IICRC-certified team that handles everything from emergency mitigation to full rebuilds, including drywall, flooring, electrical, and structural repairs. Their crews are available 24/7 and respond quickly across the Puget Sound region.
For plumbing, heating, and cooling contractors, PureDry is a strong referral partner when a job uncovers leaks, burst pipes, flooding, or moisture issues. Contractors can focus on their repair scope while PureDry steps in to handle drying, mitigation, and restoration, giving homeowners a seamless, fully resolved experience.
For More Information:
Thank you to PHCC of WA member Dennis Hamon of Dennis The Apprentice for presenting at our Lunch & Learn!
Dennis The Apprentice specializes in coaching and mentoring tradespeople, focusing on building the soft skills, habits, and mindset needed for success in their careers and personal lives.