ServiceSkills

Customer service and soft skills techniques improve customer interactions, workplace communications, and professional relationships...all of which are essential for success.

Level up your team with ServiceSkills, a PHCC Academy® course designed to sharpen the soft skills that drive real results. This program helps your admin, dispatch, office staff, technicians, apprentices, and leadership strengthen communication, boost customer service, and build high-performing teams. With practical tools you can apply immediately, ServiceSkills enhances service-call efficiency, uncovers new sales opportunities, and increases customer satisfaction...helping your people grow their careers while helping your business grow its bottom line.

Course Description

Service Skills for Technicians/Apprentices

This course is specifically designed for technicians and apprentices who interact with customers and work in team environments. While technical expertise is crucial, the professional skills covered in this program are equally important for career advancement and customer satisfaction. Through 6 focused modules with 62 practical lessons, participants will master customer service excellence, workplace communication, and professional relationship skills for essential success.

Service Skills for Administrative and Office Staff

This course is designed for office employees who want to elevate their professional capabilities and deliver exceptional service. Through 7 strategically designed modules and 74 practical lessons, participants will master the art of customer service, develop essential workplace relationship skills, and build the professional competencies needed to excel in today’s office environment.

Service Skills for Human Resources and Leadership

This course is designed for managers, HR professionals and team leaders who want to master the essential skills needed to build high-performing teams, foster respectful workplaces, and drive organizational success. Through 11 carefully structured modules and 62 engaging lessons, participants will develop practical skills in generational management, team dynamics, performance coaching, and workplace culture development.

Who is This Course Best Suited For?

ServiceSkills is designed for anyone who interacts with customers, supports operations, or leads teams within a plumbing, heating, and cooling business. ServiceSkills helps you elevate how you serve, communicate, and lead.

• Technicians & Apprentices: Ideal for those who work directly with customers and need strong communication and professionalism alongside their technical skills.

• Administrative, Dispatch & Office Staff: Perfect for office professionals who want to strengthen customer service abilities and day-to-day workplace communication.

• HR, Managers & Leaders: Built for those responsible for coaching teams, shaping culture, and driving organizational performance.

Additional Information

• Cost: $179 for PHCCWA Members, $279 for non-members.