Manage Your Reputation With Smart Hiring Practices
The people you hire play a key role in the success and bottom line of your business. Your team often serves as the face of your company, directly shaping public perception. When customers interact with an employee, they may form an opinion about your entire brand.
Think about your business' reputation within your community and online. Are your employees polite and professional in their actions and responses? Do they consistently follow company policies? If your workplace is open to the public, does your team keep it clean and organized? If you have company drivers, do they drive safely?
Your Team Can Help Shape Your Reputation
The people you hire directly reflect on you and your business. To help manage your reputation and make appropriate hiring decisions, consider these tips:
- Post Transparent Job Openings: Clearly outline all job qualifications, responsibilities, work hours, pay, benefits, titles, and growth opportunities.
- Define Your Values: Clearly communicate your business’s values and the qualities you seek in applications and during interviews.
- Screen Carefully: Look beyond practical skills to assess an applicant's attitude and personality.
- Check References: When possible, contact previous employers and references. Keep in mind that past actions can predict future behavior.
- Train Thoroughly: Have an onboarding plan ready to ensure every new hire understands your workplace standards and policies.
Your reputation is as important to your business as the people you hire and employ. Contact your local Federated Insurance® marketing representative to learn more about this important risk management topic. Clients can access human resources content on the Training & Resources page of mySHIELD®.
This article is for general information and risk prevention only and should not be considered legal or other expert advice. The recommendations herein may help reduce, but are not guaranteed to eliminate, any or all risk of loss. The information herein may be subject to, and is not a substitute for, any laws or regulations that may apply. Qualified counsel should be sought with questions specific to your circumstances. ©2026 Federated Mutual Insurance Company.
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