💡 Who’s Your Real Customer? Rethinking Leadership in Contracting

Many contractors focus all their energy on the customer but the real key to growth might be standing in your own warehouse. 

• Shift your mindset to see your field team as your most important “customer” 
• Align field and admin leaders to support techs with the tools, trust, and communication they need 
• Build a culture that retains top talent and drives better service, stronger sales, and happier customers. 

This session challenges you to see your plumbers, HVAC techs, and field teams as your most important “customers.” When you support them with the right leadership, tools, and culture, they deliver better service, drive higher sales, and stick around longer.  

Discover how field and admin leaders can align to create a workplace where your team thrives...and where your customers notice the difference. 

Thank You to Our November Lunch & Learn Sponsor, Quick Dry Restoration

Quick Dry Restoration is a trusted, full-service restoration company specializing in water, fire, and mold damage recovery for homes and businesses across Washington. Known for their rapid 24/7 emergency response and certified, professional service, Quick Dry helps contractors protect their clients when disaster strikes. From mitigation to full reconstruction, they handle every step of the process with care and efficiency, working directly with insurance providers to make the experience seamless. For contractors, partnering with Quick Dry means having a reliable restoration team ready to respond fast: saving time, strengthening client trust, and even providing an opportunity to earn through their Partner Referral Program.