💡 Oct. Lunch & Learn - Reputation Rescue: How to Respond to Negative Reviews & Complaints
Join Us Virtually
Event Details
Negative reviews happen...but how you respond can make all the difference.
- Respond professionally and promptly to show customers – don't let emotion dictate
- Take the conversation offline when possible to de-escalate
- Use reviews as learning opportunities
In this session, you'll learn how to handle complaints with professionalism and confidence, turning tough situations into opportunities to build trust.
We’ll cover how to craft calm, effective responses, when and how to take conversations offline, and how to use feedback to strengthen your business. Don’t let one bad review damage your reputation: learn how to manage it and come out stronger.
Thank You to Our Sponsor, Platinum Partner Pacific Plumbing Supply
PHCCWA Platinum Partner Pacific Plumbing Supply Co. has been a trusted partner to the plumbing trade since 1949, proudly serving contractors across Washington, Alaska, and Montana. Family-owned and locally operated, Pacific Plumbing Supply understands the needs of the professional plumber — offering dependable service, extensive product inventory, and expert support to keep projects running smoothly. From everyday essentials to luxury fixtures and innovative green technologies, they provide the products and partnership contractors can rely on to deliver quality work with confidence.
For More Information:
Thank you to PHCC of WA member Dennis Hamon of Dennis The Apprentice for presenting at our Lunch & Learn!
Dennis The Apprentice specializes in coaching and mentoring tradespeople, focusing on building the soft skills, habits, and mindset needed for success in their careers and personal lives.